Privacy Policy

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This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• Sharing information outside the UK

• How to complain

Contact details

 

Email

hello@lawprepacademy.co.uk

 

What information we collect, use, and why

 

We collect or use the following information for student education and welfare:

• Names and contact details for students/children

• Names and contact details for parents, guardians, carers

• Payment details and financial information including transactions

• Progress reports

• Information relating to compliments and complaints

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Payment details

• Account login or user information

• Purchase or service history

• Witness statements and contact details

We collect or use the following information for information updates or marketing purposes:

• Names and contact details

• Addresses

• Marketing preferences

• Website and app user journey information

• IP addresses

• Records of consent, where appropriate

• Alumni records

We collect or use the following information for recruitment purposes:

• Contact details (eg name, address, telephone number or personal email address)

• Date of birth

• National Insurance number

• Copies of passports or other photo ID

• Employment history (eg job application, employment references or secondary employment)

• Education history (eg qualifications)

• Right to work information

• Details of any criminal convictions (eg DBS, Access NI or Disclosure Scotland checks)

• Security clearance details (eg basic checks and higher security clearance)

We collect or use the following information to comply with legal requirements:

• Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

• Any other personal information required to comply with legal obligations

 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for student education and welfare are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • We collect and use limited personal information about students and parents\/guardians because it is necessary for our legitimate interests in providing a safe, effective tutoring service and, in many cases, for the legitimate interests of students and families in receiving appropriate educational support and welfare protection. As an online tutoring provider, we have a legitimate need to: * deliver tutoring sessions reliably and safely; * tailor teaching to a student’s level, needs, and goals; * monitor engagement and wellbeing during online sessions; * prevent misuse of the platform and address complaints or disputes. These purposes align with what students and parents\/guardians reasonably expect from an education service. The processing is necessary to: * arrange and manage sessions (e.g., scheduling, communications, tutor allocation); * support learning (e.g., academic level, progress notes, homework support); * protect student welfare and safeguarding (e.g., identifying concerns raised in sessions and taking appropriate action); * maintain quality, accountability and security (e.g., investigating incidents, fraud prevention, platform safety). Without this information we could not provide tutoring effectively, ensure continuity of learning, or respond appropriately to welfare or safeguarding issues. The benefits include improved educational outcomes, better tutor-student matching, timely support where a student is struggling, and a safer online learning environment. We consider these benefits to outweigh the privacy impact because we apply strong safeguards and minimise risk. To ensure our interests do not override students’ rights, we: * collect only what is needed (data minimisation); * use it only for tutoring, welfare\/safeguarding, service quality and security; * restrict access to authorised staff\/tutors only; * provide clear privacy information and respect data protection rights. Where processing would be unexpected, intrusive, or involves higher-risk information (including sensitive safeguarding records), we apply additional protections and, where required, rely on another lawful basis (e.g., legal obligation or consent). 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• We collect and use limited personal information about students, parents\/guardians, tutors and other users because it is necessary for our legitimate interests in responding to queries, handling complaints fairly, and managing or defending legal claims. This also supports the legitimate interests of our users in receiving timely support, having concerns addressed properly, and ensuring accountability. As an online tutoring provider, we have a legitimate need to: respond to enquiries and provide customer support; investigate and resolve complaints about tutoring sessions, payments, conduct, or safeguarding issues; maintain service standards and take corrective action where needed; establish the facts, keep appropriate records, and protect our users and business where disputes arise. These purposes are reasonable and expected when using an online education service. Processing personal information is necessary to: identify the relevant student\/tutor\/account and communicate with the correct people; understand what happened (e.g., dates of sessions, messages, lesson notes, payment history); investigate incidents, including any allegations of inappropriate conduct or service failures; provide evidence to resolve disputes, issue refunds where appropriate, or respond to regulatory or legal requests; prevent repeated issues and improve service quality and safety. Without this information, we could not verify identity, investigate fairly, or reach reliable outcomes. The benefits include faster and more accurate support, fair complaint resolution, improved service quality, and protection of students and tutors from harm or false allegations. We consider these benefits to outweigh the privacy impact because we limit the information used, apply safeguards, and do not use it for unrelated purposes.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • We collect and use limited personal information (such as contact details and basic account information) because it is necessary for our legitimate interests in keeping users informed about our tutoring services and sharing relevant updates, offers, and improvements. This also supports the legitimate interests of students and parents\/guardians in receiving useful information about services they use or may reasonably wish to use. As an online tutoring provider, we have a legitimate interest in: promoting and growing our business in a responsible way; informing existing and prospective customers about our services; providing updates about new subjects, tutor availability, learning resources, pricing, and service improvements. Users reasonably expect an education provider to communicate relevant information about the service, particularly where they have made an enquiry, registered, or previously used tutoring. Processing personal information is necessary to: communicate updates directly to the correct person (e.g., parent\/guardian or adult student); tailor information so it is relevant (e.g., subjects, age group, exam stage), reducing unwanted messages; measure whether communications are effective (e.g., basic engagement metrics) so we can improve relevance and avoid excessive contact. Without processing this information, we could not provide timely updates or deliver marketing in a targeted, proportionate way. The benefits include ensuring families receive relevant information (including time-sensitive availability and learning support), improved access to tutoring services, and better matching of students to suitable options. We consider these benefits to outweigh the privacy impact because the processing is limited, low risk, and users retain control over marketing communications. Where consent is required by applicable e-marketing laws (for example for certain electronic marketing), we will obtain consent and allow it to be withdrawn at any time.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for recruitment purposes are:

Our lawful bases for collecting or using personal information to comply with legal requirements are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • We collect and use limited personal information because it is necessary for our legitimate interests in meeting our legal and regulatory responsibilities as an online tutoring provider. This also supports the legitimate interests of students, parents\/guardians, tutors and the wider public in ensuring education services operate lawfully, safely, and with appropriate accountability. We have a legitimate interest in ensuring our service complies with applicable laws and regulatory requirements, including obligations relating to: safeguarding and child protection; tax and financial record-keeping; fraud prevention and platform security; responding to lawful requests from regulators, courts, or law enforcement; enforcing our terms and protecting the rights of users. Users reasonably expect that a tutoring company will keep necessary records and act lawfully. Processing personal information is necessary to: verify identity and maintain accurate account records where required; keep invoices, payment records and audit trails; document incidents and actions taken (including safeguarding concerns); investigate and prevent suspected fraud or misuse; respond appropriately to legal claims or official requests. Without this information, we could not demonstrate compliance, maintain reliable records, or meet legal responsibilities. The benefits include lawful operation of the service, improved safety for students, reduced fraud and misuse, and accountability for decisions affecting users. We consider these benefits to outweigh the privacy impact because we only process what is needed, limit access, and apply strong safeguards.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

• Directly from you

• Parents or carers

• Local authorities or local councils

• Social services

• Publicly available sources

• Suppliers and service providers

• Professional consultants

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How long we keep information

We retain your data for five years.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

 

Data processors

Wix

This data processor does the following activities for us: Web hosting and analytics.

Others we share personal information with

• Parents and carers

• Organisations we’re legally obliged to share personal information with

 

Sharing information outside the UK

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Wix

Category of recipient: Web Hosting Provider

Country the personal information is sent to: Israel

How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.